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Unregulated Contact Lens Supply!

Are you an UK Eye Care or Health Care Professional who has seen a patient negatively impacted through the sale of contact lenses involving the avoidance of the governing regulations, or through unregulated/illegal means or unauthorised changes or substitution from the original prescription by internet retailers? Are you a patient who was given the incorrect contact lens from an online lens retailer? Your story should be heard! By helping the UK professional bodies and regulators consider the negative impacts of such activities it is hoped this can create positive change for UK Eye Care Professionals and the patients they serve across the country. Before submitting the form please read the following important statements:
  1. THIS REPORTING CHANNEL IS NOT DESIGNED TO ANSWER QUESTIONS DIRECTLY OR TO BE A CONDUIT FOR FURTHER COMMUNICATION
  2. PLEASE READ SPECIFIC DISCLAIMER PAGE IN THIS SECTION OF THE WEBSITE
  3. THIS REPORTING CHANNEL IS NOT ABLE TO HELP IN SPECIFIC DISPUTES ALTHOUGH WE WOULD STILL LIKE TO HEAR YOUR STORY
  4. YOU WILL NOT BE CONTACTED AS A CONSEQUENCE OF SUBMITTING THIS FORM
  5. DO NOT INCLUDE ANY PATIENT IDENTIFIERS IN YOUR MESSAGE
  6. PLEASE READ IMPORTANT NOTES BELOW
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UK residents only please.

IMPORTANT NOTES TO READ BEFORE SENDING MESSAGE: A misdiagnosed or improperly treated eye condition can result in a permanent loss of vision, or a permanent loss of function of the eye or visual system. If you are a Patient with an eye problem, seek medical advice, probably starting with the practitioner/practice that carried out your last eye examination, if you contact them they will normally be able to triage your eye problem and offer advise, do not delay. However, if unable to contact your optical practice, it may be necessary to consider your nearest hospital eye department or hospital A & E department, your GP or pharmacist may also be able to offer advice, but do not delay communicating or physical attendance with an Eye Care/Health Care Professional. The information offered on this website is not intended to offer advice on eye problems, and the website cannot provide direct one-to-one advice or communication to anyone regarding eye conditions.
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